Who We Are
At Ai Labs CX, we’re redefining how Schools, Colleges, Universities, and Commercial Organisations connect with their customers using Technopreneurship and AI Solutions.
Our foundation lies at the intersection of advanced Robotic Process Automation (RPA) and the latest in Agentic AI research, designed to address real-world customer experience (CX) challenges.
Source: Rakesh Gohel
We are committed to building intelligent, adaptive solutions that elevate interactions across every digital channel, powered by proprietary frameworks like LCM (Large Concept Model) and MCP (Model Context Protocols).
We believe that exceptional customer experience shouldn’t be an aspiration—it should be the standard. That’s why we build technology that puts human understanding at the core of automation.
What We Do
Ai Labs CX develops AI-powered platforms and tools designed to supercharge the customer journey from first contact to loyalty. Our suite of solutions includes:
Sentiment Analysis & Predictive Support
Strategic AI advisory for universities, startups, and enterprises
CX Automation Frameworks
Tailored for industries like retail, finance, and healthcare
Real-time Analytics
To drive insight-driven decisions and continuous improvement
Strategic AI advisory for universities, startups, and enterprises
Our Mission & Vision
Mission
To transform how businesses engage with their customers through ethical, intelligent AI that feels seamless and human.
Vision
A world where AI enhances—not replaces—human connection, enabling brands to deliver empathy, speed, and precision at scale.
Our Story
Ai Labs CX was founded by a team of AI scientists, CX strategists, and technology innovators who saw the widening gap between customer expectations and business capabilities.
While most AI tools were generic or overly technical, we envisioned a platform built for real-world CX teams: fast to implement, easy to use, and powerful enough to transform entire operations.
Today, we serve clients across industries who share our vision for intelligent, human-centered customer experiences.
Meet Our Team
Our strength lies in our people—a cross-disciplinary team of engineers, data scientists, and customer experience experts who are passionate about solving complex problems with clarity, empathy, and precision.
Why Choose Ai Labs CX?
- Built for CX teams: Not just data scientists
- Proprietary AI models: Fine-tuned for customer service and support
- Scalable & secure infrastructure trusted by enterprise clients
- Transparent AI: Ethical, explainable, and bias-aware
- End-to-end CX transformation support, from strategy to implementation